- Introduction
At Mingle-zone, we are committed to ensuring satisfaction with every point purchase. This policy outlines the circumstances under which refunds and cancellations are processed, giving our customers a clear and concise understanding of their options.
- Eligibility for Refund
Refunds are available for point purchases under the following conditions:
The refund request is made within 10 days of the original purchase date.
The points have not been used or redeemed.
- How to Request a Refund or Cancellation
To request a refund or cancel a purchase, you can contact our customer service team at sales@mingle-zone.com
- Processing Time
Refund requests are processed within 10 days of receipt. The time it takes for the refund to be reflected in your account depends on your payment provider.
- Refund Method
Refunds are issued to the original method of payment used at the time of purchase.
- Partial Refunds
In cases where only a portion of the purchased points has been used, we will offer a partial refund based on the unused points.
- Non-Refundable Circumstances
Purchases made over 180 days ago.
Points that have been fully used or redeemed.
- 8. Changes to the Policy
Mingle-zone reserves the right to modify this refund and cancellation policy at any time. All changes will be posted on our website and effective immediately.
- 9. Contact Information
For any questions regarding this policy, please contact us at sales@mingle-zone.com
